Help centre
Step-by-step guides for travellers, providers, agencies, accommodations, affiliates and integrators.
Travellers
- How to book an activity
Step by step: choose the activity, date and travellers, pay securely and receive your voucher with a QR code.
- Cancellations, changes and refunds
How to cancel a booking under each activity's policy and how you get your refund.
Providers
- Getting started as an activity provider
How to sign up, log in to the dashboard and publish your first activity to sell it on the website, through agencies, hotels and affiliates.
- Pricing, calendar and availability
How to set rates per ticket type, time slots with capacity, closures and prices in your own currency so your dates sell themselves.
- Moderation: how your changes are reviewed and published
What happens when you submit an activity for review or change the content of a published one, and how to respond to a rejection.
- Connect your booking system (OCTO)
If you already use an OCTO-compatible booking system, connect it to sync availability and receive every booking instantly.
- Today's departures, vouchers and traveller check-in
How to prepare each departure with the traveller list, validate vouchers at the meeting point and follow your sales.
Agencies
- Getting started as a travel agency
How to sign up, sell activities to your clients with your wallet or a payment link, and follow your commissions.
- Clients, trip files and quotes
Organise your clients, group each trip into a file and send quotes with an itinerary that turn into a sale.
- Your co-branded website and product portfolio
Sell under your own brand on your own domain and decide which destinations, categories and activities your organisation can sell.
Accommodations
- Getting started as an accommodation
How to offer activities to your guests from reception, with links and QR codes, and earn commission on every booking.
- Guest material and a website with your brand
Ideas to help your guests discover and book activities: posters with QR codes, widgets on your website and a co-branded site.
Affiliates
- Getting started as an affiliate
How to earn commissions by recommending activities: sign-up, tracked links, 30-day attribution and commission payouts.
- Widgets, WordPress plugin and product feed
Show activities on your website with a single script, the WordPress plugin or a JSON or CSV feed, always with your attribution.
Integrators
- API: getting started for integrators
How to authenticate with an API key, which permissions (scopes) to request, rate limits and the conventions of the REST API.
- Signed webhooks
Receive bookings, payments, cancellations and settlements in your system as they happen, with HMAC signatures and automatic retries.
- Resell activities with OCTO
Connect your booking engine to our catalogue with the OCTO standard: products, availability, bookings and cancellations.